These terms and conditions are published by Jakobsen Atelier s.r.o. (hereinafter the “seller”), having its registered office at Stavební 169/1, 602 00 Brno, Czechia, identification number: 05699738. These terms and conditions apply to the site and all products and services offered by the seller.
In accordance with the General Data Protection Regulation (GDPR), by using this site you agree with the processing of personal data by the seller for the purpose of fulfilling the contract.
In the case the customer and the seller conclude a sales contract or service agreement that can not be settled by mutual agreement, the customer may submit a proposal for an out-of-court settlement of such a dispute to an ADR entity which is:
Česká obchodní inspekce
Ústřední inspektorát – oddělení ADR
Štěpánská 44
110 00 Praha 1
The customer can also use the online platform set up by the European Commission at https://ec.europa.eu/consumers/odr/
Products
The customer may purchase any product presented as available and at the price indicated on the site on the day he places his order. If, in spite of our vigilance, the products are unavailable, the seller will inform the customer by email at the earliest opportunity and will offer him a suitable solution.
The product descriptions summarize their aesthetic and technical characteristics. The photos of products placed online on the site are as faithful as possible to reality. However, the customer understands and accepts that certain products are created or made using processes which do not enable to obtain products which are all exactly identical but which gives each one their own identity and look, which may vary significantly from one product to another and differ slightly from the photos placed online on the site.
Registration on the site
In order to place an order on the site, each customer must create a customer account by following the registration procedure and by providing the necessary information.
The accuracy of the personal data provided by the customer falls within his exclusive responsibility; in no event will the seller check the reality of this information and may not in any case by held responsible if certain incorrect information hinders the proper execution of an order or a delivery.
On the creation of his account, the customer chooses a login and a password which will be specific to him to identify himself on the site. He is solely responsible for keeping these elements confidential. Using his identifiers, the customer can access his account at any time (outside of temporary periods of maintenance of the site) and place an order, follow his orders or deliveries in progress or manage his personal information.
Placing the order
The customer may place orders on the site when he has entered his identifiers. He may add all products identified as available to his shopping cart using the corresponding button, which will be indicated on the site.
The shopping basket remains available and can be modified until the definitive validation of his purchase order by the customer (hereinafter the “order”).
Once the content of his shopping cart is validated, the customer can confirm his order by completing the following steps:
Confirm the products and the quantities selected;
Complete all the information requested by the site;
Accept without reservation the general terms and conditions of sale, by clicking on the button indicated;
Validate the payment, by clicking on the button indicated.
The validation of the order by the customer’s “click” constitutes acceptance of the prices and characteristics of the products purchased on the site, as well as of these terms and conditions.
The customer is entirely responsible for the accuracy of the identification and delivery information he provides to the seller by placing an order on the site. In the event of an error which may give rise to a delay in delivery, the seller may not be held liable and any additional costs shall be borne by the customer. In case of refusal to take over the goods on the basis of a valid order confirmed by the seller for other than legal reasons, the seller is entitled to demand compensation from the customer for the damage that will be caused to the seller, in particular the costs of sending the shipment in vain and returning it to the seller, handling fee, but also a storage fee up to the value of the goods.
Calculation of the total price of the order
The product prices are indicated on the site in Euros and/or US Dollars and/or Czech Koruna including 21% VAT rate. The prices applied are those shown on the site on the confirmation of the order by the customer. The preparation and delivery costs are communicated to the customer when he places his order and adjusted according to the place and address of delivery requested. These costs are borne by the customer and are invoiced in addition to the sale price of the products.
Business customers and non-EU customers
The exception are business customers and non-EU customers who may have part of the delivery costs included in the total price of the products depending on the total volume and address of delivery. In this case, the product prices are determined and agreed individually based on mutual agreement between the seller and the customer.
Delivery periods
The delivery period for products will be indicated to the customer when he places his order and prior to confirmation of the order and payment by the customer. The seller will make its best effort to ensure that the order is shipped in a period of between five (5) and fifteen (15) business days as of receipt of the customer’s payment.
In any event, all products purchased on the site will be shipped to the address indicated by the customer when he places his order within a maximum period of thirty (30) calendar days as of the day following receipt of payment of the order.
Warranty and claims
The warranty period begins from the date of receiving the goods by the customer. The warranty period is 24 months. If the customer find a defect on the purchased goods during the warranty period and the defect was not caused by an inappropriate use, the customer has the right to claim the goods.
Customer’s withdrawal from the purchase contract
The customer is entitled to withdraw from the contract if the seller fails to meet agreed delivery conditions. The customer has the right to withdraw from the contract within 14 days from the date of receiving the goods. The right to withdraw from the contract does not apply to business customers and non-EU customers.
Changes to these terms and conditions
The seller has the discretion to update these terms and conditions at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review these terms and conditions periodically and become aware of modifications.
Your acceptance of these terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to these terms, please do not use our site. Your continued use of the site following the posting of changes to these terms will be deemed your acceptance of those changes.
Contact us
If you have any questions, please contact us at: info@jakobsendesign.com
Updated 1st January 2024.